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From the date of purchase, we provide 24 months of warranty on the movement, dial and minute hands of your watch.
A defective product which is covered by our warranty conditions, can be repaired or replaced. The repair time can take up to a maximum of 4 weeks. If the concerned product is out of our collection, we reserve the right to replace the product for a comparable product. Needless to say, this will take place in consultation with you as our customer.
If you have a defect on a product that is covered by the warranty conditions, or when you ascertain a defect on the product by receiving it, we kindly ask you to send an e-mail included by clear pictures of the defect to [email protected] We take care of responding within 48 hours.
A defected product will be inspected and within 7 working days we give answer about the service we can provide you with. When the warranty covers the defect, we pay the return costs. When the warranty does not cover the defect, we won't pay the return costs.
The following subjects are not covered by the warranty:
The warranty on the product will expire when damage is inflicted to the product by opening it personally or by others.
CLEANING & CARE
The watch should be used carefully and has to be cleaned regularly. If you have a polished rose gold watch, pay extra attention to the cleaning instructions below to preserve the high quality of the watch.
However, the watch is 5 ATM water resistant, we strongly advise you to remove the watch from your wrist before taking a shower, swimming or washing your hands. Do not turn or pull out the crown when the watch is wet. To preserve the water resistance of your watch as long as possible, wipe off moisture, sweat or dirt with a soft dry cloth after you remove the watch from your wrist.
When cleaning or wearing the watch, avoid using chemicals because they may cause a chemical reaction which will result in deterioration of the watch or a change in the colour of the case, band or strap.
Regularly turn the crown of the watch to prevent corrosion and ensure the flexibility of the gasket.
Sapphire crystal glass is very durable, but it is necessary to avoid strong shocks such as dropping the watch on a hard surface.